Job Details

Essential Job Responsibilities:

•Answers and triages inbound calls in a high volume call center.

•Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.

•Receives and forwards patient requests to appropriate clinical staff in a timely manner.

•Enters patient information into the electronic health records (EHR) system.

•Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.

•Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.

•Performs other duties as assigned.

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to
complete. Prior to submitting your application for the role, click here to start the assessment.

Equal Opportunity Employer
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