Job Details

Position Summary:

Provide in-depth training onsite and using remote Web sessions. This is done under the direction of the Chief Information Officer. The ability to efficiently accomplish assigned duties and projects are a necessity.

Minimum Qualifications

Education

Associate's Degree or equivalent experience

Experience

Five years of I.T. experience, preferably with at least two (2) years' experience in a healthcare setting.

Knowledge, Skills, and Abilities

1. Ability to diagnose issues, install updates and customize Windows desktop systems in order to meet company requirements.
2. Knowledge of mobile phone Operating Systems to customize and configure for employee's use.
3. Proficiency in Microsoft Office applications required.
4. Ability to type and use computers with efficiency to accomplish required tasks.
5. Excellent communication skills with proven ability to master new technologies and instruct others on its use.
6. Strong organizational skills with proven ability to effectively manage projects effectively.
7. Ability to learn and understand the inner workings of software/programs and use that knowledge to customize to organization needs
8. Experience with Electronic Medical Records systems preferred.
9. High level of ethics in maintaining patient and employee confidentiality.
10. Ability to maintain courteous and customer-oriented demeanor in a crisis situation and acts responsibly to resolve or defuse the situation.
11. Ability to adapt well to change.
12. Ability to work closely with co-workers.

1. Software
   1. Install and test new desktop software.
   2. Ensure that desktop software is installed properly and kept up to date.
   3. Troubleshoot desktop application issues and work to prevent the same problems from happening on other PCs in the network.
   4. Identify and eliminate malicious software (malware) on desktop computers (such as spyware, adware, and viruses).
   5. Input support requests in database for tracking and documentation purposes.

1. Hardware
   1. Check new computer equipment on arrival to ensure it works properly.
   2. Install and maintain computers and peripheral equipment, such as scanners, monitors, printers, copiers and projectors.
   3. Work as a liaison with outside technical support departments to resolve co-worker issues.
   4. Communicate with external suppliers for repair of equipment under warranty or maintenance contract.
   5. Assist with troubleshooting and maintaining of company telephone systems and peripherals.
   6. Keeps equipment inventory database up-to-date.