Job Details

Customer Service Equipment Specialist - Remote

Sunny Sky Products prides itself on our commitment and dedication to creating, manufacturing and delivering top quality products in the beverage industry. We have generated an extensive product portfolio that includes frozen dispensed beverages, cold dispensed, hot dispensed and beverage enhancers.

This position will be responsible for coordinating the service activities for Sunny Sky Products customers in the service network. Position requires creating service work orders in SAP, dispatching work orders to service providers and/or internal technicians, processing equipment requests from sales in SAP, maintaining and updating the install schedule, tracking all service calls and call closure in SAP, calling customers with updates and to maintain Sunny Sky Products Loan Agreements in a centralized digital filing system.

Responsibilities

• Requires an individual with strong organizational skills, attentive to details and great soft skills, able to work independently, and a self-starter
• Must be able to coordinate daily requirements and meet deadlines
• Create new customer accounts in service operations database-SAP
• Update customer information accordingly in SAP
• Create service work orders in SAP
• Dispatch technicians appropriate service work orders
• Communication with customers, service managers, service providers, service technicians
• Communication with sales and service directors and sales people
• Verify customers are ready for install and product is on site
• Process Equipment Requests in SAP
• Run service reports and distribute to team when needed
• Update Equipment Request Report and Install report accurately and timely
• Process all Loan Agreements
• Maintain the centralized file system for service operations documents
• Must have strong communication and customer service skills
• Responsible to maintain a neat and organized work environment
• Maintain a safe work environment by following OSHA standards.
• We must promote and perform all duties in a safe and proper manner. This includes lifting and moving materials.

Requirements:

• High school diploma or GED
• Good computer skills (Outlook, Excel)
• Strong Excel skills and the ability to manipulate the data
• Reliable and able to work independently
• Able to be on call at least 1 weekend per month

Hours

• Full time job
• Monday- Friday from 8AM - 5PM

Salary

• $16.00 - $18.00 per hour based on experience.

New hire bonus up to $500

Benefits

• Medical, Dental & Vision Coverage
• Life Insurance
• 10 Paid Holidays
• PTO - Vacation Time or sick time
• 401K Program and Company Match up to 3.5%
• Company STD & LTD (Short term & Long-term disability)

Sunny Sky Products is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.