Job Details

PT Check In

We are a physical therapy office looking to hire a dependable, energetic teammate who knows the importance of being the first person our patients meet. Our Check In staff play a key role in representing our practice within the community. The ideal candidate must be friendly and confident with excellent customer service skills. Essential Job Duties:

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring to questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Responsibilities include:

• Patient check-in and check-out
• Schedule return appointments
• Collect co-pays and deductibles
• Maintain and balance a cash drawer
• Obtain benefit information from third party payers
• Chart preparation for physicians

Preferred behaviors:

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Loyal: Shows firm and constant support to a cause
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Required education:

High School or better.

Required experience:

• 1 year: Basic insurance verification knowledge
• 1 year: Medical office setting

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.