Job Details

Medical Support Assistant

The Medical Support Assistant serves as a Medical Support Assistant for Beneficiary Travel (BT). Performs duties related to processing BT and ambulance claims. The incumbent will interface and be proficient with utilization of personal computer (PC) applications as well as numerous VISTA applications such as the Beneficiary Travel Self Service System (BTSSS) for BT payments as well as Ecams (ambulance payments). The duties of the Medical Support Assistant may include but are not limited to:

• Will serve as primary contact for Veterans and administrative staff for all BT processing, using laws and regulations to determine/ensure reimbursements are legitimate or if fraudulent activity is being conducted by the beneficiary.
• Receives invoices for payment of transportation services investigates authorizations, orders, and/or utilizes the Computerized Patient Record System (CPRS) to review medical records; forwards meals and lodging requests to supervisory for prior approval and submits all documents for payment.
• Responsible for forwarding all invoices certified for payment to Fiscal Service for processing.
• Writes or selects appropriate letters explaining disposition of denied travel claims.
• Responsible for explaining the regulatory guidelines to beneficiaries submitting any unauthorized ambulance claims to the VAMC/HCS for consideration of payment.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Establishes beneficiary travel eligibility to which a patient has entitlement, by obtaining pertinent information from the Veteran Incumbent also may deny eligibility based on regulation and other written guidelines.

Work Schedule: Monday-Friday 8:00 am - 4:30 pm, subject to change based on facility needs.

Recruitment Incentive (Sign-on Bonus): Not authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc Telework available at supervisors discretion.

Virtual: This is not a virtual position.

Functional Statement #'s: 00150F, 00148F, 00155F

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized